JOB DESCRIPTION 

• Answer phone calls directed to the Sales team
• Ensure follow‑ups related to requests originating from the Sales team
• Create opportunities and perform the necessary follow‑ups when a request originates from a Sales team member and/or for product lines not covered by the CSA
• Prepare quotes for requests from the Sales team and/or for product categories not covered by the CSA
• Check availability and assist with the coordination of demo equipment for the Sales team
• Create Rental (SR) quotes for demo equipment for the Sales team.
• Support Sales team members during travel, emergencies, or customer visits.
• Contact customers regarding pending orders placed by them or by their Sales team
• Create new customer contacts/companies and provide account‑opening documents to customers (upon request from the Sales team)
• Act as a liaison between Sales and Operations to ensure customer needs are met
• Ensure data accuracy in all systems

• Support Sales team colleagues with various tasks in Odoo.
• Participate, when required, in continuous improvement of operational processes

• Provide additional support to the Sales team as needed.

Branch Operations Support (In the absence of the Customer Service Agent)

• Greet and assist walk‑in customers
• Ensure branch coverage (opening and closing)
• Prepare orders for in‑store customers (picking)
• Prepare quotes for walk‑in customers
• Process in‑branch payments
• Create support tickets for walk‑in customers
• Process deliveries and receptions of new and rental equipment.
• Prepare outgoing shipments
• Receive instruments intended for the technical department
• Contact customers when their repaired equipment is ready for pickup
• Contribute to inventory management & Participate in inventory counts
• Support Sales team colleagues with various tasks in Odoo
• Participate, when required, in continuous improvement of operational processes

• Provide additional support to the Sales team as needed

WHAT WE OFFER

• Competitive salary + bonus
• Comprehensive health benefits: dental, medical, paramedical, and disability insurance
• Life insurance and retirement savings options (RRSP)
• Wellness Spending Account
• Full technology package: cell phone, laptop, and monitors
• A human‑sized company offering opportunities for skills development and career growth
• A warm, collegial atmosphere where your opinion matters, with a supportive and collaborative team culture
• Multiple opportunities and recognition gifts to celebrate various events
• A modern and safe work environment with new, clean offices and unlimited coffee for your comfort
• Free parking

QUALIFICATIONS

• DVS, Certificate or Advanced Diploma (Ontario college) in administration, customer service, office administration, sales, or a related field, OR an equivalent combination of education and relevant experience.
• 3 to 5 years of experience in customer service or administrative support in a B2B environment or 1 to 2 years of experience in Sales
• Experience with a CRM and/or ERP system (e.g. Sales Force or Odoo) — strong asset
• Strong proficiency with Microsoft Office Suite (Excel, Outlook, Word)

• Experience in a technical business environment, (distribution, equipment rental or construction )— asset
• Ability to quickly learn internal systems (Salesforce, CRM)
• Interest and ability to understand basic product features and the offered services
• Highly detail oriented & Excellent organizational skills
• Ability to identify and act on priorities effectively
• Capacity to work in a dynamic environment with high volume and multiple demands
• Strong teamwork and collaboration skills
• Excellent customer‑service mindset; courtesy, respect, empathy and professionalism
• Ability to quickly build positive rapport with customers and colleagues
• Strong listening skills and ability to ask targeted questions to identify needs
• Ability to manage urgent situations with calm and efficiency
• Highly versatile, proactive and adaptable
• Comfortable performing manual physical tasks when required (e.g., during CSA replacement)
• Strong verbal and written communication skills in English