JOB DESCRIPTION 

The Operations & Customer Service Coordinator is a hands-on, customer-oriented role that bridges warehouse operations with inside sales support operations. This position is responsible for ensuring efficient order fulfillment, rental coordination, and inventory management, while also providing front-line customer assistance and inside sales support. The ideal candidate is detail-driven, communicative, and thrives in a fast-paced environment where they can balance logistics tasks with responsive customer interaction

Warehouse & Operations Coordination:

• Receive, inspect, verify incoming products and place them in the appropriate storage areas.
• Prepare and ship customer orders, including rentals and accessories.
• Coordinate logistics with freight carriers or couriers.
• Monitor inventory levels and initiate reorders upon approval.
• Conduct periodic inventory counts to ensure accuracy.
• Maintain cleanliness, safety, and organization in the warehouse.
• Handle deliveries and receptions of new rental equipment.
• Inspect rental equipment before dispatch and upon return.
• Initiate invoicing of delivered orders

Customer Service:

• Assist customers in a professional and friendly manner.
• Prepare quotes and process orders for accessories and rentals.
• Respond to inquiries from customers and the outside sales team regarding product availability, rental options and pricing.
• Manage rental orders and generate related documents (contracts, agreements, etc.).
• Receive equipment for repair, complete documentation, and notify customers when ready.
• Follow up on management-identified quotes, online orders, license renewals, and outstanding customer requests
• Assist in managing branch equipment inventory and availability.

Benefits

• Comprehensive health, dental, and vision insurance, 401(k) plan
• Paid vacation, sick leave, and personal days
• Annual performance-based salary reviews
• Opportunities for professional growth and training
• Collaborative, safety-first work culture focused on innovation

Requirements

• • 2+ years of experience in warehouse operations, logistics, or customer service.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Experience with ERP or inventory systems (strong asset)
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to prepare quotes, respond to inquiries, and support inside sales teams with professionalism.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Capable of conducting physical inventory counts and maintaining organized storage areas.
  • Must be in good physical condition and able to work in varying warehouse environments.
  • Familiarity with shipping logistics and rental equipment coordination is a strong asset.
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