JOB DESCRIPTION 

• Greet and assist customers at the branch.
• Answer phone calls and address various customer needs.
• Follow up on customer inquiries and requests.
• Provide information on product specifications, features, and benefits.
• Handle the reception of equipment for repair and complete the required documentation.
• Contact customers when their repaired equipment is ready for pickup.
• Prepare quotes and accessory orders
• Process and prepare orders for in-branch customers
• Process rental orders and generate the necessary documents (contracts, etc.)
• Contact customers for follow-ups on license renewals and pending orders (quotes and online orders).
• Handle deliveries and receptions of new and rental equipment.
• Inspect rental instruments before handing them over to customers and upon return
• Manage and monitor the petty cash, handling transactions, reimbursements, and ensuring the accuracy of available funds

QUALIFICATIONS

• Experience and/or training in customer service
• Excellent customer approach
• Knowledge of or interest in the construction industry (an asset)
• Strong skills in interpersonal relations and communication
• Enjoy multitasking and have a good ability to adapt
• Ease with computer systems (Outlook, Excel, ERP software)
• Recognized ability to work in a team and manage time and priorities
• Willingness and ability to learn the technical and functional aspects of our products
• Comfortable with manual tasks
• Flexibility, availability, proactivity, courtesy/diplomacy, autonomy and attention to detail
• Bilingual (an asset).