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Technical Support

Technical Support Technician

Civil engineering/Surveying • HDS/Scan • CAD

JOB DESCRIPTION

• Provide technical assistance and quality support to users surrounding our products and software, both orally and in writing;
• Analyze, diagnose, resolve anomalies, answer questions and provide general customer support;
• Participate in certain systems installations and maintenance at our customers;
  Perform training and demonstrations of our devices at customers;
  Calibrate measuring devices;
• Clearly document interventions and develop reference tools;
  Perform software installations and program updates;
  Advise branch customers;
• Be part of the 24H support team (on rotation);
  Maintain a high level of knowledge;
• Participate in all technical projects approved by management.

REQUIRED QUALITIES

• Training and relevant experience in civil engineering, surveying or technical assistance;
• Excellent customer approach;
• General knowledge of civil engineering or surveying;
• Excellent verbal and written communication;
• Interest and curiosity for technology;
• Ability to learn the technical and functional operation of our products;
• Valid driver’s license and flexibility for schedules;
• Availability and demonstrated ability to work in a team;
• Intermediate English required.

Technical Project Manager

Civil engineering/Surveying • HDS/Scan • CAD

JOB DESCRIPTION

• Maintain a high level of technical knowledge for all products distributed by ABTECH;
• Get involved in technical training for new employees;
• Take charge of various technical development projects for the company;
• Take charge of the various requests to be made to manufacturers for improvements or problem corrections;
• Take charge of the creation and maintenance of different training courses;
• Act as a coach with the technical support team;
• Provide technical assistance and quality support to users surrounding our products and software, both orally and in writing;
• Analyze, diagnose, resolve anomalies, answer questions and provide general customer support;
• Participate in certain system installations and maintenance at our customers;
• Perform training and demonstrations of our devices at customers;
• Calibrate measuring devices;
• Clearly document interventions and develop reference tools;
• Perform software installations and program updates;
• Advise branch customers;
• Be part of the 24H support team (on rotation).

REQUIRED QUALITIES

• Training and relevant experience in civil engineering, surveying or technical assistance;
• Excellent customer approach;
• General knowledge of civil engineering or surveying;
• Excellent verbal and written communication;
• Interest and curiosity for technology;
• Ability to learn the technical and functional operation of our products;
• Valid driver’s license and flexibility for schedules;
• Availability and demonstrated ability to work in a team;
• Intermediate English required.

Repair

Repair Center Technician

JOB DESCRIPTION

• Carry out diagnostic and problem-solving operations by following the procedures in place;
• Make estimates and obtain approvals from customers before continuing the process;
• Find the required replacement parts and have them ordered;
• Repair equipment;
• Perform testing and performance evaluation before returning to the client;
• Configure and upgrade (calibrate) equipment;
• Perform software installations and program updates;
• Clearly document the interventions;
• If necessary, perform training and demonstrations of our devices to customers;
• If necessary, provide telephone technical assistance on the instruments;
• Complete the work orders by entering the related costs;
• If necessary, participate in the cleaning of the devices and the packing of the devices to be returned.

REQUIRED QUALITIES

• DEP in electromechanics (an asset);
• Computer/mechanical/electronic skills and interests;
• Ease of learning new technologies;
• Interest and ability to learn the technical and functional operation of products;
• Knowledge of the field of construction or surveying (an asset);
• Interpersonal and communication skills and demonstrated ability to work in a team;
• Ability to manage priorities and work with sometimes tight deadlines;
• Results and customer service oriented;
• Availability, good adaptability, proactivity, curiosity, autonomy and meticulousness.

Installation/Site Technician

JOB DESCRIPTION

• Participate in the installation and maintenance of guidance systems on customers’ heavy machinery;
• Carry out technical training;
• Provide technical assistance and quality support to users surrounding our products and software, both orally and in writing;
• Analyze, diagnose, resolve anomalies, answer questions and provide general customer support;
• Calibrate measuring devices;
• Clearly document the interventions;
• Perform software installations and program updates.

REQUIRED QUALITIES

• Training and relevant experience in installation on construction sites (mechanical, electromechanical, or other);
• Excellent verbal and written communication in English and French (English an asset);
• Excellent customer approach;
• Knowledge and skills in computers, electronics and surveying (an asset);
• Skills and interests in learning the technical and functional operation of products;
• Valid driver’s license and flexibility for schedules and trips to the construction site;
• Availability and demonstrated ability to work in a team.

Representation

External Representative

Surveying • Construction • HDS/Scan • Software solutions • Drone • Detection • GIS • Hydraulic attachments

JOB DESCRIPTION

• Research, identify and target potential customers (review of the current list of customers and development of a new prospect list);
• Contact and visit current and future customers, analyze their needs, promote the products and services offered by the company and recommend the appropriate products;
• Perform technical demonstrations of our instruments and training for customers;
• Provide after-sales service and maintain strong customer relationships;
• Effectively process customer requests and perform the required administrative follow-ups;
• Provide the necessary technical assistance (telephone/in the field) to customers;
• Participate in the marketing strategy to be used to reach the targeted clientele;
• Actively participate in business development and maintenance activities (sales shows, networking opportunities, etc.);
• Participate in all technical and development projects approved by management.

REQUIRED QUALITIES

• Experience in sales or representation and relevant training in sales/marketing or in the field of construction;
• Recognized ability to develop new clientele;
• Experience in the entire territory to be covered;
• Strong skills in interpersonal relations and communication;
• Excellent sense of organization, analysis, adaptation and problem solving;
• Recognized capacity in negotiation and demonstrated ability to work in a team;
• Availability, curiosity and interest in learning; creativity, autonomy and leadership;
• Holding a valid driver’s license and flexibility for schedules and frequent trips;
• Intermediate English required.

Administration

Accountant Technician

JOB DESCRIPTION

• Manage the administrative process related to rentals (registrations, follow-ups, invoicing, returns, revenue compilation, etc.);
• Verify, approve and account for expense reports;
• Perform tasks related to accounts payable (registration of invoices, verification of account statements, planning and preparation of payments, etc.);
• Analyze sales profit and produce weekly sales reports;
• Participate in month-end accounting activities (petty cash count, bank reconciliations, fixed assets, etc.);
• Prepare deposits;
• Compile data, produce various requested reports and assist the administration team in all other related tasks.

REQUIRED QUALITIES

• DEP or DEC in accounting or the equivalent;
• 1 to 3 years of experience in a similar position;
• Excellent knowledge of Excel and ease of learning an accounting system;
• Interpersonal and communication skills;
• Excellent sense of organization, time and priority management, analysis and problem solving;
• Availability, good adaptability, proactivity, resourcefulness, autonomy and attention to detail;
• Intermediate English (an asset).

Administrative Assistant

JOB DESCRIPTION

• Manage the administrative process related to rentals (registrations, follow-ups, invoicing, returns, revenue compilation, etc.);
• Make replacements at the reception/reception of customers on the phone;
• Perform various accounts receivable tasks (invoicing and collection);
• Participate in the administrative processing of intercompany transactions;
• Prepare deposits;
• If necessary, follow up on uninvoiced orders and unreceived purchases;
• If necessary, send statements of accounts and invoices;
• Help as needed in various warehouse tasks;
• Compile data, produce various requested reports and assist the administration team in all other related tasks.

REQUIRED QUALITIES

• 1 to 3 years of experience in a similar position;
• Excellent knowledge of Excel and ease of learning an accounting system;
• Interpersonal and communication skills;
• Excellent sense of organization and management of time and priorities;
• Availability, good adaptability, proactivity, resourcefulness, autonomy and attention to detail;
• Bilingualism (an asset).

Customer Service

Customer Service Representative

JOB DESCRIPTION

• Answer calls, welcome customers, advise and serve them;
• Develop and retain, with the sales team, the target customers of the branch and surrounding areas;
• Ensure the smooth running of branch operations;
• Produce the submissions requested by the representatives;
• Prepare orders and ship them;
• Prepare contracts and sets of rental equipment;
• Participate in the management of the branch’s inventory and rental center (inventory count, shipping, receiving);
• Follow up on customer requests;
• Participate in certain instrument maintenance, verification and calibration tasks;
• Participate in various software installation tasks and program updates;
• Assist the Laval branch team or other departments of the company according to interests and skills in various related tasks;
• Participate in all projects approved by management.

REQUIRED QUALITIES

• Experience and/or training in customer service;
• Excellent customer approach;
• Strong skills in interpersonal relations and communication;
• Enjoy multitasking and have a good ability to adapt;
• Ease with computer systems (Outlook, Excel, ERP software [an asset]);
• Recognized ability to work in a team and manage time and priorities;
• Flexibility, availability, proactivity, courtesy/diplomacy, autonomy and meticulousness;
• Intermediate English and french is required.

Marketing

Marketing and Communications Coordinator

JOB DESCRIPTION

• Develop and optimize personas in each of the markets covered by ABTECH;
• Design all integrated communication-marketing campaigns in partnership with the team and specialized service providers;
• Deploy ABTECH’s communication-marketing strategy in Eastern Canada in team with the Marketing Manager;
• Identify performance indicators, compile statistical data and analyze the effectiveness of the communications strategy;
• Stay abreast of trends, novelties and best practices in marketing communication;
• Learn about the latest news from manufacturers;
• Organize and coordinate the logistics of events and commercial activities;
• Ensure respect for the brand image and positioning of ABTECH in all of its markets and territories;
• Assist the team in all other related tasks.

REQUIRED QUALITIES

• Bachelor’s degree in communications or marketing or Master’s degree (an asset);
• 3 to 5 years of experience in a similar position;
• Experience in an advertising agency (an asset);
• Excellent communication and writing skills (proficient in written and spoken French and English);
• Knowledge of Mailchimp, Adwords and Adobe suite software;
• Experience with CMS, CRM and ER software;
• B2B online sales experience;
• Experience with deploying SEO strategies and SEM campaigns;
• Have an excellent sense of organization of time and priorities, a good analytical mind, a good ability to work under pressure and to manage different files simultaneously;
• Creativity, dynamism, autonomy, interest in brand management and teamwork;
• Bilingualism.

Human Ressources

Human Resources Department

JOB DESCRIPTION

• Manage the entire hiring and onboarding process;
• Manage the entire payroll process in collaboration with the finance department;
• Structure the HR department;
• Carry out various HR communications in collaboration with the marketing department;
• Keep the pay equity file up to date;
• Maintain the minimum training record (1%);
• Maintain a high level of knowledge in human resources;
• Lead the company’s OHS committee;
• Support the various administrators in the evaluation process;
• Support the various directors with the training needs of their team;
• Support the various directors during disciplinary follow-ups;
• Ensure compliance with labor standards in each province;
• Ensure that a good working atmosphere is maintained in the company;
• Participate in planning and maintaining the employer’s image;
• Participate in the update and implementation of various processes, policies, etc.

Logistics

Supply Technician

JOB DESCRIPTION

• Make requests for periodic inventory counts, inventory analyzes according to sales, seasons, promotions and new products and recommend inventory levels accordingly;
• Take requests for products required by customers and proceed with the purchase of products;
• Conduct research to meet special customer requests;
• Follow up on min-max and proceed to the distribution of products in the branches;
• Perform product transfers in branches, fulfill replenishment orders and update locations;
• Prepare purchase orders in the ERP software and send them to suppliers;
• Maintain harmonious relationships with suppliers and negotiate prices;
• Create new product codes in the ERP and ensure data integrity;
• Perform the administrative processing of purchase order confirmations by adjusting product prices (discounts, transport costs, etc.);
• Follow up on deliveries of out-of-stock products to suppliers;
• Manage carrier requests and analyze their performance;
• Participate in the transport planning process for the various orders;
• Assist in the planning and coordination of annual inventory counts;
• Assist with all warehouse tasks (order preparation, shipping, receiving).

REQUIRED QUALITIES

• Training in supply/logistics or operations management (an asset);
• Minimum of 3 years of experience in a similar position;
• Knowledge or experience in the construction industry (an asset);
• Excellent command of Excel and experience in an environment using an ERP;
• Good analytical and problem solving skills;
• Excellent sense of organization and priority management;
• Good communication and negotiation skills;
• Approach oriented towards customer satisfaction and business needs;
• Availability, flexibility, rigor, attention to detail, dynamism, professionalism and autonomy.

Warehouse/Logistics Clerk

JOB DESCRIPTION

• Prepare customer orders;
• Ship orders and return repaired equipment to customers, see to the use of the most advantageous carrier and prepare the documents for this purpose;
• Verify the products received;
• Prepare the equipment required for rentals;
• Clean repaired devices before returning them to customers;
• Follow up when the minimum quantities of products in inventory are reached;
• Participate in the periodic inventory count;
• Maintain order and cleanliness of the warehouse;
• Perform certain maintenance tasks;
• If necessary, help with some small repairs/calibration of instruments;
• Perform any other task that may be requested by the immediate superior.

REQUIRED QUALITIES

• Training in supply/logistics or operations management (an asset);
• Minimum of 3 years of experience in a similar position;
• Knowledge or experience in the construction industry (an asset);
• Excellent command of Excel and experience in an environment using an ERP;
• Good analytical and problem solving skills;
• Excellent sense of organization and priority management;
• Good communication and negotiation skills;
• Approach oriented towards customer satisfaction and business needs;
• Availability, flexibility, rigor, attention to detail, dynamism, professionalism and autonomy.

Join the team

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