We’re looking for a Technical Center Team Lead to oversee the daily operations of our Toronto repair center while actively contributing to technical repairs and customer satisfaction of walk-in clients.
This role is ideal for a hands-on technical professional who enjoys leading others, solving complex problems and delivering exceptional service.
WHAT YOU’LL DO
- Coordinating daily repair activities and team priorities
- Supporting and mentoring technicians
- Ensuring quality, efficiency and compliance with company procedures
- Diagnosing, repairing and calibrating electronic equipment
- Managing equipment flow from intake to customer pickup
- Collaborating with technical advisors to support customer service activities
- Monitoring repair timelines and shop performance
- Assisting with inventory management and branch operations
- Providing technical support and guidance to customers and team members
WHAT WE’RE LOOKING FOR
QUALIFICATIONS
- Technical diploma in Electronics or a related field
- Minimum 3 years of experience diagnosing and repairing electronic equipment
- Previous team leadership or coordination experience is an asset
- Experience with ERP systems and Microsoft Office applications
- Valid driver’s license
SKILLS & ATTRIBUTES
- Strong troubleshooting and diagnostic abilities
- Leadership and team coordination skills
- Customer-focused mindset
- Excellent organizational and prioritization skills
- Attention to detail and commitment to quality
- Ability to thrive in a fast-paced environment
- Strong communication skills in English
- Adaptability and eagerness to learn new technologies
Dep: Repair
Loc: Toronto